Something not working? Write to us with a screenshot and the screen you were on. A person reads every message, usually within one business day.
hello@solcompas.comSigning in
How do I sign in?
Use Continue with Google, or Sign in with email and we send you a link. There is no password to remember. Sign-in emails come from hello@solcompas.com, so check spam if one hasn’t arrived within a couple of minutes.
I tapped the email link and nothing happened.
Open the link on the same phone or computer where you asked for it. Links also expire, so if yours is more than an hour old, ask for a new one from the sign-in screen.
I use the website and the app. Is it the same account?
Yes. Sign in with the same Google account or email address and you see the same dashboard everywhere.
Connecting platforms
How do I add a platform?
Go to Channels and tap + Add a source. Pick a service and follow the steps. Most take under a minute, and your figures refresh every night after that.
Why can’t I connect Instagram, Threads, Facebook, TikTok or Pinterest yet?
Those companies review every new app before it can read accounts, and some of our reviews are still open. Until they are approved you can upload the export file from that platform instead, and it shows on your dashboard the same way.
How do I get an export file?
Every platform’s analytics page has a download or export button. On Channels, tap Upload and COMPÁS tells you which file each platform needs. Drop files in as they are, ZIPs included.
How do I disconnect an account?
On Channels, open the account and tap Disconnect. Our access is revoked and the figures we stored for that account are deleted.
Your numbers
Where do my numbers come from?
From the accounts you connect and the export files you upload. Spotify and Apple Music figures come from Soundcharts, a licensed music-data provider. COMPÁS only reads your data. It can never post, edit or delete anything on your accounts.
A number looks wrong or out of date.
Connected accounts refresh overnight, and some platforms report a day or two late. If a figure still looks wrong the next day, email us with a screenshot and we’ll check it against the source.
Notifications
What will COMPÁS notify me about?
Things worth knowing about your own accounts: a jump in listeners, a playlist add, a post that takes off, a milestone. Never marketing.
How do I turn notifications on or off?
In the app, open Account › Notifications. To stop them completely, turn off notifications for COMPÁS in your phone’s settings. Email alerts and the Monday summary email are switched on and off in Account.
Sharing
Who can see my dashboard?
Only you, and anyone you invite under Account › Share your dashboard, such as your manager. People you share with can look but can’t change anything, and you can remove them at any time. We never sell your data.
Your plan
How do I change or cancel my plan?
Plans are managed on the website. Sign in at solcompas.com, open Account, and choose Manage billing. The app shows the plan you have but doesn’t sell anything.
I was charged and didn’t expect it.
Email hello@solcompas.com from your account address and we’ll sort it out.
Your data
How do I download my data?
Account › Download your data gives you every figure as spreadsheet files.
How do I delete my account?
Account › Delete your account removes your account and everything we hold for it. It can’t be undone, so download your data first if you want a copy. You can also ask us to do it; see deleting your data.
The full details are in the privacy policy.
Contact
COMPAS LLC
116 Agnes Road, Suite 200
Knoxville, TN 37919, United States