Whatever you make, and wherever you post it, the data is yours. You can remove it at any time, and we do not keep copies.
Disconnect a single account
Sign in to COMPÁS, open Settings, find the account under Connected Accounts, and select Disconnect.
This revokes our access token with the platform and permanently deletes every metric, post record and snapshot we hold for that account. Your other connected accounts are unaffected.
Delete your whole account
Sign in, open Settings, and select Delete account. This removes all connected accounts, all stored analytics, all uploaded files, and your profile.
This cannot be undone. Export your data first if you want to keep it — there is an export button on the same screen.
Ask us to do it
Email hello@solcompas.com from the address on your COMPÁS account and tell us what you want removed. We will confirm within two business days and complete the deletion within 30 days, then confirm in writing.
What actually gets deleted
- Your profile and account details
- Every connected account record and its access token, revoked with the platform
- All performance and audience data we have stored, from every platform
- All dated snapshots of your history
- Every file you uploaded, and the figures read from it
Encrypted backups are purged on their normal cycle, which completes within 30 days. After that we retain nothing that identifies you, except billing records we are required to keep for tax purposes — these are transaction records, not your audience data.
Removing COMPÁS from Instagram directly
You can also revoke our access from Instagram itself: Settings → Website Permissions → Apps and Websites → Remove COMPÁS.
Doing this stops all future access immediately. To also delete the data we have already stored, use one of the methods above.
Removing COMPÁS from YouTube
Visit Google’s security settings page and remove COMPÁS from your list of connected apps. As with Instagram, this stops future access but does not delete stored data — use one of the methods above for that.
Questions
COMPAS LLC
116 Agnes Road, Suite 200
Knoxville, TN 37919, United States