COMPÁS is an analytics tool for content creators of every kind — musicians, filmmakers and video creators, writers, podcasters, illustrators and makers. This policy explains what information we collect, why we collect it, and what we do with it. We've tried to write it in plain language rather than legalese.
Who we are
COMPÁS is operated by COMPAS LLC, a limited liability company registered in Tennessee, United States, trading as COMPÁS. COMPAS LLC is the data controller for the information described here.
COMPAS LLC
116 Agnes Road, Suite 200
Knoxville, TN 37919, United States
hello@solcompas.com
What we collect
| What | Why |
|---|---|
| Your email address | To create your account and send you sign-in links and invitations. We don't use or store passwords. |
| Your Google account details, if you sign in with Google | Your name, email address and profile picture, as Google shares them, so we can confirm the account matches your invitation and sign you in. We don't receive your Google password, and we don't access your Gmail, Drive, contacts or anything else in your Google account. |
| Your name and artist name | To label your dashboard, if you give them to us. |
| Performance data from connected accounts | Follower counts, streams, listeners, reach, engagement, and audience demographics from platforms you connect — so we can show them to you. |
| Files you upload | Exports from any platform you post on — Spotify for Artists, Apple Music for Artists, TikTok, YouTube Studio, Substack, Patreon and similar — and tracking spreadsheets you keep yourself. We store the original files privately in your account so your dashboard is there when you return, and so we can re-read them as we add support for new file layouts. Only you can access them. |
| Technical logs | Our hosting and sign-in providers automatically record things like IP address, browser type and the time of each sign-in. We use these only to keep the service secure and fix problems. When you open your media kit, our host also reads which country your connection comes from, so it can suggest the “Based in” line. That country is shown only to you, and we don’t save it unless you publish the kit with it. We don't use analytics or tracking tools from other companies. On solcompas.com we keep simple daily totals (for example, how many visits, signups and “try it” lookups happened that day) without cookies and without storing anything that identifies you. |
| Payment information | If you buy a paid plan, payment is handled entirely by Stripe on solcompas.com. We never see or store your card number. We keep your plan, its status and renewal date, and the Stripe customer reference that links your account to your subscription. Nothing is sold inside the COMPÁS phone app. |
Files that include other people's figures. If you upload a spreadsheet that tracks several artists or accounts — for example, a manager tracking a roster — please only upload figures you're entitled to use. Those files are stored in your account and shown only to you.
Sending us a file layout. If COMPÁS doesn't recognise a file, it may offer to send us the file's column names so we can add support. That message only goes out if you choose to send it, from your own email, and it contains column names — never your figures.
Connecting your platform accounts
You can connect platforms directly, upload the export files they give you, or both. Some platforms only allow connections once they have reviewed our app; until then, export files work the same way.
When you connect a platform such as YouTube or Instagram, you authorise us through that platform's own login. We receive an access token, not your password.
- We request read-only access. We cannot post, delete, message, or change anything on your accounts.
- We only request the specific permissions needed to read your analytics.
- You can disconnect any platform at any time, from within COMPÁS or from that platform's own settings.
- Disconnecting stops new data from arriving, and deletes the data we hold for that account.
What we read from each platform
We only ever read data for an account you have connected yourself. We never access any other account, and we never see data about the individual people who follow you — audience figures are only ever the aggregate breakdowns the platform provides.
| Platform | What we read |
|---|---|
| Your account ID, username and profile picture. Your media list — post ID, caption, type, permalink, timestamp, cover image and, for your own videos, the video file so we can read what is said and shown in it. Insights for your account: follower count, reach, impressions, likes, saves, and the age, gender and location breakdown of your audience. | |
| YouTube | Channel identity, video list (titles, descriptions and thumbnails), views, watch time, subscriber counts, audience retention and audience demographics for your channel. Only if you choose “Show my earnings”: your channel’s estimated earnings (daily revenue, revenue per 1,000 views, and earnings by video and by country), shown only to you inside your dashboard. |
| TikTok, Spotify, Apple Music, Substack, Patreon and others | Where an official connection exists, the equivalent performance and audience figures for your account (for TikTok, also each video's title, description and cover image). Where it does not, we read the export files you upload. |
Instagram data specifically. We use it for five things and nothing else: to identify which account you connected, to show your posts and how they performed, to read what your posts say (captions, words on the cover, spoken words and on-screen text) so we can show you which kinds of posts do best, to chart your follower growth over time, and to compare that reach against what happens on your other platforms — streams, subscribers, signups or sales. We do not publish, message, comment on, or take any action on your account. The connection is read-only, it covers only the account you connected, and disconnecting deletes what we hold.
The COMPÁS app for iPhone and Android
The app shows the same account and dashboard as the website and follows this same policy. A few things work differently on a phone:
- Notifications. If you turn notifications on, your phone gives us a device token, and we store it with your account and the type of phone (iPhone or Android) so we can send the alerts you asked for. Notifications are delivered by Google Firebase Cloud Messaging and, on iPhone, Apple’s push notification service. They contain only the alert itself, such as a jump in listeners. Turn them off in Account › Notifications or in your phone’s settings; signing out removes the token.
- Signing in. Google and email sign-in open in a secure browser sheet and return you to the app. Your sign-in token is kept in the app’s private storage on your phone.
- Files you save or share. Recaps and data downloads are created on your phone and passed to the share sheet you choose. We don’t see where you send them.
- No tracking. The app contains no advertising or analytics code from other companies and doesn’t track you across other apps or websites. It doesn’t read your contacts, photos, location or microphone.
Signing in with Google
If you choose Continue with Google, Google shares your name, email address and profile picture with us. We use them only to sign you in and to label your account. COMPÁS's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can remove COMPÁS's access at any time from your Google account connections.
How we use it
We use your information to:
- Show you your own numbers, and how they changed
- Send you account emails, the monthly report and Monday summary (both can be switched off in Account), and alerts by email or notification when you’ve asked for them
- Answer your questions when you contact us
- Keep the service running, secure, and working properly
- Understand which features get used, so we build the right things
What we don't do
- We don't sell your data. Not to anyone, not ever.
- We don't share your individual data with other creators or users.
- We don't use your data to train machine learning models for other companies.
- We don't serve advertising, and we don't share your data with advertisers.
- We don't post anything to your social accounts.
Comparing you to other creators
COMPÁS can show how you compare with other artists in two ways.
- Public figures. When you link your public Spotify or YouTube profile, we read the figures those services publish for anyone to see (followers, popularity score, subscribers, views, release dates), for you, for artists you choose to track, and for a group of artists in your genre and size band. We record these daily so you can see trends.
- Anonymised COMPÁS benchmarks, only if you opt in. If you switch this on, we store a small set of ratios and growth rates calculated from your files (for example, listeners per 100 followers, or saves per 1,000 listeners), a size band, and a one-way code instead of your artist's name. Never your files, names or exact counts. A benchmark is only shown once at least 20 artists are in the same size band, so no one can be identified. Switch it off at any time and we delete everything you contributed.
Who we share it with
We use a small number of service providers to run COMPÁS. They only process data on our instructions:
| Provider | What they do |
|---|---|
| Supabase | Accounts and sign-in, our database, and private storage for the files you upload |
| Netlify | Hosts this website and the COMPÁS app |
| Resend | Sends sign-in links, invitations and account emails |
| Sign in with Google, if you choose it; and Google Workspace for our own email and documents | |
| Spotify and YouTube (Google) | Public artist and channel figures, through their official developer services |
| Soundcharts | Licensed music-industry data about your public artist profile: streaming, playlist and chart figures, follower counts across platforms, and aggregated audience reports for your public Instagram, TikTok and YouTube accounts (age, gender, country and language shares, engagement, and the public creator accounts that follow you). We also read public figures and playlist placements for artists similar to you, to compare and suggest playlists. We don't send Soundcharts your personal information or files. |
| Stripe | Processes payments for paid plans bought on solcompas.com |
| Google Firebase Cloud Messaging | Delivers notifications to the COMPÁS app on Android, and on iPhone through Apple’s push notification service. It receives the device token and the text of each alert |
| Anthropic | Its Claude AI writes your briefs and answers to Ask COMPÁS, and reads your posts' captions, cover images, and the spoken and on-screen words noted from your videos, to tag what each post is about. It receives only the figures and post content needed for each request. |
| Google (Gemini) | Reads your own videos (Instagram Reels and public YouTube videos) to note the words spoken and shown on screen. Videos are sent one at a time for that purpose only; we keep the words, not the video. |
Our AI providers process this data on our behalf under their commercial terms, which do not allow them to use it to train their models.
We may also disclose information if we're legally required to, or to protect our rights or someone's safety. If that ever happens and we're permitted to tell you, we will.
Where your data lives, and for how long
Your data is stored on servers in the United States. We keep it for as long as your account is open. If you close your account, we delete your personal data and performance data within 30 days, except where we're required to keep records for tax or legal reasons.
Your rights
Wherever you live, you can:
- See your data — request a copy of everything we hold about you
- Export it — download your performance history in a standard format
- Correct it — fix anything inaccurate
- Delete it — close your account and have your data removed
- Object — tell us to stop processing your data for a particular purpose
Email hello@solcompas.com and we'll respond within 30 days. If you're in the UK or European Economic Area, you also have the right to complain to your local data protection authority.
Deleting your data
You can remove your data at any time, and we keep no copies.
- Disconnect one account — this revokes our access token and permanently deletes every metric, post record and snapshot we hold for it.
- Share with your team — you can give a manager, artist or teammate access to your files from Account. You can remove them at any time, and they lose access immediately.
- Delete your uploaded files — Clear everything in the app permanently deletes every file you've uploaded and everything shown from them.
- Close your COMPÁS account — this removes everything, including your sign-in details. Use Account → Delete your account in the app, or email us and we'll do it for you. Export your data first if you want to keep it.
- Email us at hello@solcompas.com from your account address and we will do it for you.
Full instructions, including how to revoke access from Instagram directly, are on our data deletion page.
Platform terms
Data we receive from Instagram, YouTube, Spotify, TikTok and Apple Music is also governed by those platforms' own terms and privacy policies, and we handle it in accordance with their developer terms as well as this policy. Where a platform's rules are stricter than ours, theirs apply.
Where you connect a YouTube channel, COMPÁS uses YouTube API Services. By connecting, you agree to the YouTube Terms of Service, and the Google Privacy Policy applies to data Google receives. You can revoke our access at any time at Google's security settings page.
Security
We use encrypted connections, store access tokens encrypted at rest, and limit access to production data to the people who need it. No system is perfectly secure, but we take this seriously — the data you give us is private and often commercially sensitive, and we treat it that way. If a breach ever affects your data, we will tell you.
Children
COMPÁS is a professional tool and is not intended for anyone under 18. We don't knowingly collect data from children. If you believe a child has given us information, email us and we'll delete it.
Cookies
To keep you signed in, COMPÁS stores a sign-in token in your browser's local storage (or, in the phone app, the app’s private storage), and our sign-in providers (Supabase, and Google if you use it) may set essential cookies during sign-in. These are needed for the service to work. We don't use advertising cookies or third-party trackers.
Changes to this policy
If we change this policy in a way that materially affects you, we'll email you before it takes effect. The date at the top always reflects the current version.
Contact
Questions about privacy, or want to exercise any of the rights above?
hello@solcompas.com